Before work begins
A professional customer may request cancellation before bespoke setup or onboarding work begins. Any refund will be assessed against the applicable quotation, order or written agreement.
After setup has started
Where configuration, onboarding administration or other agreed work has already started, fees relating to work already performed may be non-refundable, subject to the applicable agreement and mandatory law.
Service issue
If you believe a billed service was not supplied as agreed, contact STARK INC promptly so the matter can be reviewed.
Contact
Requests should be submitted through the secure contact form with the relevant invoice or order reference.